Returns & Exchanges
At Memo, we want you to love your beauty routine, which is why we offer a 30-day window for returns or exchanges on all products. If a formula doesn't suit your skin, we are committed to making it right.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package with Care
Place the items in their original packaging, ensuring the lids are tightly sealed to prevent any leaks during transit.
Print and Attach Label
Download your prepaid shipping label from our portal, print it out, and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our team inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing